2nd Line Support Engineer

We are seeking an additional 2nd line support member to join our team. We offer fantastic training, a friendly, supportive environment, and experience supporting the most up to date technologies.

Location: Godalming – Remote working options available

Salary: £24,000-£28,000

Type: Permanent

Sector: IT

Role Purpose:

To provide front line support to clients.

Main Responsibilities:

• Support Staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Dealing with 1st Line to 3rd Line Support calls via ticket system
• Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
• Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
• Assistance with Server setup and migrations.
• Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
• Communicate with technicians across different campuses to maintain continuity of specification throughout.
• Research and develop custom tools and processes to better manage the above.
• Perform physical checks on workstations and network connections.
• Carry out regular maintenance across the site during holiday periods.

Essential Skills:

• Excellent IT skills.
• Experience of Operating Systems – macOSx and iOs, Linux, Windows 7/10, Windows Server 2008/2012/2016
• Desktop Applications, Adobe Suite, Microsoft Office 365, MDM Software, Active Directory, Networking Skills, TCP/IP.
• An understanding of audio software and related file systems.
• Excellent and highly reliable organisational skills.
• Approachable, professional manner with clear and effective written and oral communication skills.
• Effective team player capable of building good working relationships with students and colleagues.
• Ability to troubleshoot a wide variety of issues quickly and effectively in pressured environments.
• Keen to pick up new skills and advance training in a wide range of areas to provide efficient support and resolve any problems that may arise.
• Ability to look well in advance and pre-empt issues or requests before they occur.
• Excellent technological skills.
• Highly developed creative and lateral thinker.
• Ability to work under pressure.

Please apply using the form below. If you have not had a response within 5 days of submitting CV then regretfully you have not been shortlisted.