Cost Control and lady on phone


Stay in control of costs

Our block hours scheme is a pay-as-you-go IT support helpdesk.

We like to keep things simple. It’s the same friendly, responsive and capable support that all of our clients enjoy, but with no ongoing commitment, no minimum spend, and no expiry.

You can top up directly from our website, and your time is used up either when you get in touch with our support teams, or if something that requires attention is picked up by our monitoring systems proactively.

Block hours includes both onsite and remote support.

Purchase Support Hours

Why choose block hours?

You want to try out our services before committing

It might work better for your budgeting

You need extra support to fill in gaps in availability and skill sets

You don’t want a long term commitment

You want to be in control of your costs

Fixed-term payments don’t suit your organisation

Frequently asked questions

Sometimes. The average person uses approx 30 minutes each month. It depends how much you use the helpdesk.
No! Your helpdesk minutes will remain in your account forever until used.
Your helpdesk will be open to you between 8:00 and 18:00 Monday to Friday.
By default, you will auto repurchase minutes when you have less than 10% of your time remaining.
After each ticket is completed, you get an email showing the time consumed and your balance.
Depending on the issue or request, tickets can take from as little as 5 minutes to a couple of hours.
Yes, onsite visits are charged at 1.25 times the standard rate.
Holly with headset on

Additional Resources

Account manager

As an Account Manager, It’s my job to build strong relationships between our team and our clients.

My goal is to make sure that you’re at fully satisfied with our service and hopefully delighted with it, and making full use of your services!

I’m ready to assist you whenever an issue occurs, any requests you might have, or just to give advice and support. I can help with procuring hardware and answer any questions about your account.

Holly Hackney - Account manager


Purchase Support Hours

You can purchase Support Hours with our expert team via the form below. Simply select the number of hours you require and then checkout through our site. We will then be in touch to get you the support you need.

Payment Form

Collect credit card payments

Billing Address

Subtotal £95.00

VAT (20%) £19.00

Total due £95.00

Starter Plans Advanced Plans Not for profit
See Our Plans