Helpdesk
Our helpdesk teams are market-leaders in providing a responsive, effective and friendly service. You will be designated a team of five agents for continuity, and benefit from the very best ticketing and support systems.
Standard helpdesk Our standard helpdesk operates between 9:00 and 17:00 from Monday to Friday. For continuity, you’ll speak to the same 5 skilled and fully certified helpdesk agents every time you call. You will have X hours per user per X, pooled. Should you require extra time, you may purchase ‘block hours’, our PAYG option.
We strive to provide fast, friendly, and effective solutions that meet your needs and expectations. You can expect a quick and effectively run service with immediate UK-based human support and assistance.
We offer you a variety of reactive services, such as troubleshooting, software installation, hardware maintenance, network configuration, data backup and recovery, password resets, trouble shooting, virus removal, and of course providing support to all those essential services in your Smart Plan. In addition, we act as your single point of contact for all your line-of-business applications and third-party IT vendors, saving you time and hassle.
Our ticketing system helps us to keep track of and handle every support request efficiently and effectively. When you contact us, you will get a ticket number and an email confirmation as a proof of your request and a way to communicate with us.
You can monitor the status of your issue and see how we are working to solve it as soon as possible. After we close your service ticket, you will be able to give us your feedback and tell us how satisfied you were with our service.
This service is included in the following of our standard packages
Unlimited helpdesk Our unlimited helpdesk operates between 9:00 and 17:00 from Monday to Friday. For continuity, you’ll speak to the same 5 skilled and fully certified helpdesk agents every time you call. There is no limit to the time that your users can spend with our helpdesk agents.
We strive to provide fast, friendly, and effective solutions that meet your needs and expectations. You can expect a quick and effectively run service with immediate UK-based human support and assistance.
We offer you a variety of reactive services, such as troubleshooting, software installation, hardware maintenance, network configuration, data backup and recovery, password resets, trouble shooting, virus removal, and of course providing support to all those essential services in your Smart Plan. In addition, we act as your single point of contact for all your line-of-business applications and third-party IT vendors, saving you time and hassle.
Our ticketing system helps us to keep track of and handle every support request efficiently and effectively. When you contact us, you will get a ticket number and an email confirmation as a proof of your request and a way to communicate with us. You can monitor the status of your issue and see how we are working to solve it as soon as possible. After we close your service ticket, you will be able to give us your feedback and tell us how satisfied you were with our service.
This service is included in the following of our standard packages
Extended hours helpdesk Our extended hours helpdesk 08:00 to 22:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday. For continuity, you’ll speak to the same 5 skilled and fully certified helpdesk agents every time you call. There is no limit to the time that your users can spend with our helpdesk agents.
We strive to provide fast, friendly, and effective solutions that meet your needs and expectations. You can expect a quick and effectively run service with immediate UK-based human support and assistance.
We offer you a variety of reactive services, such as troubleshooting, software installation, hardware maintenance, network configuration, data backup and recovery, password resets, trouble shooting, virus removal, and of course providing support to all those essential services in your Smart Plan. In addition, we act as your single point of contact for all your line-of-business applications and third-party IT vendors, saving you time and hassle.
Our ticketing system helps us to keep track of and handle every support request efficiently and effectively. When you contact us, you will get a ticket number and an email confirmation as a proof of your request and a way to communicate with us. You can monitor the status of your issue and see how we are working to solve it as soon as possible. After we close your service ticket, you will be able to give us your feedback and tell us how satisfied you were with our service.
This service is included in the following of our standard packages
Block hours (pay-as-you-go) Our Block hours service desk is a fast, efficient, and professional IT support service, where you control the costs. Block hours can be used for ad-hoc IT support or scheduled recurring tasks and there’s no ongoing commitment.