headset avatar with trophy that has heart on Customer success manager (CSM)
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Customer success manager (CSM)

Working closely with your account manager, your CSM is focused on customer loyalty and building close long-term relationships. They are also who you’ll be referred to for answering any account-based queries and may answer your call if your account manager is busy.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Premium NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Secure
  • Starter Plans
The Regulator
  • Advanced Plans
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monitor showing pie chart and writing License management and consumption analysis
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License management and consumption analysis

Avoid overpaying for unused licensing with full license auditing management and consumption reporting.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
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laptop with star in top left corner Hardware procurement
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Hardware procurement

Get expert advice and benefit from professionally sourced hardware from the very best vendors including Dell, HP and Lenovo. Competitively priced and fast fulfilment of any hardware your organisation may require.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
X
avatar with plus icon User onboarding and offboarding
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User onboarding and offboarding

Making a good first impression is essential for your new employees. Let our friendly and professional team manage their experience and impress new team members from their very first day with a warm welcome, orientation, clear policies and training.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
X
handshake Dispute resolution
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Dispute resolution

Quick and effective dispute resolution process. We aim to settle any disputes within 48 hours.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
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pulling message from envelope Monthly newsletter
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Monthly newsletter

Your monthly email roundup of the latest cyber threats, new features and updates, and news from the world of IT.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
X
Security Campaign Management Security campaign management
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Security campaign management

Watch Video

Identify which employees are susceptible to sophisticated and common phishing attacks through periodic simulations, and educate those who show high risk. Your CSM will call to help you implement security awareness engagement and identify any issues that may require action.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Secure
  • Starter Plans
X
laptop with recycle symbol on screen Recycling assistance
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Recycling assistance

We’ll arrange for collection your redundant hardware, wipe your data, and recycled it in line with the WEEE guidelines.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
X
cog with seal that has tick in Warranty management
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Warranty management

Free up your time and let us handle warranty issues with manufacturers and arrange for the repair work required for your damaged hardware devices.

This service is included in the following of our standard packages

The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Complete
  • Advanced Plans
The Regulator
  • Advanced Plans
X
person drawing on shield Security awareness engagement
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Security awareness engagement

Assess and strengthen each user’s security knowledge gaps through regular, bite-sized training courses that are prioritised based on their risk areas.

This service is included in the following of our standard packages

The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
The Complete
  • Advanced Plans
X
headset avatar on laptop screen Teams meetings
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Teams meetings

Available upon request, these meetings are held using video conferencing software such as Teams to meet with your account manager to discuss incidents, alerts, change requests and additional security training reporting.

This service is included in the following of our standard packages

The Complete
  • Advanced Plans
The Essentials NFP
  • Not for profit
The Essentials
  • Starter Plans
The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Regulator
  • Advanced Plans
X
handshake and speech bubbles Face-to-face meetings
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Face-to-face meetings

An optional remote account review to discuss activities and progression.

This service is included in the following of our standard packages

The Premium NFP
  • Not for profit
The Premium
  • Starter Plans
The Premium +
  • Advanced Plans
The Complete
  • Advanced Plans
The Regulator
  • Advanced Plans
X
Starter Plans Advanced Plans Not for profit
See Our Plans
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