Account management

Working closely with your account manager, your CSM is focused on customer loyalty and building close long-term relationships. They are also who you’ll be referred to for answering any account-based queries and may answer your call if your account manager is busy.

Avoid overpaying for unused licensing with full license auditing management and consumption reporting.

Get expert advice and benefit from professionally sourced hardware from the very best vendors including Dell, HP and Lenovo. Competitively priced and fast fulfilment of any hardware your organisation may require.

Making a good first impression is essential for your new employees. Let our friendly and professional team manage their experience and impress new team members from their very first day with a warm welcome, orientation, clear policies and training.

Quick and effective dispute resolution process. We aim to settle any disputes within 48 hours.

Your monthly email roundup of the latest cyber threats, new features and updates, and news from the world of IT.

Identify which employees are susceptible to sophisticated and common phishing attacks through periodic simulations, and educate those who show high risk. Your CSM will call to help you implement security awareness engagement and identify any issues that may require action.

We’ll arrange for collection your redundant hardware, wipe your data, and recycled it in line with the WEEE guidelines.

Free up your time and let us handle warranty issues with manufacturers and arrange for the repair work required for your damaged hardware devices.

Assess and strengthen each user’s security knowledge gaps through regular, bite-sized training courses that are prioritised based on their risk areas.

Available upon request, these meetings are held using video conferencing software such as Teams to meet with your account manager to discuss incidents, alerts, change requests and additional security training reporting.

An optional remote account review to discuss activities and progression.