The Complete

Unlimited++ helpdesk support

Helpdesk open between 08:00 - 22:00 Mon - Fri

Saturday and Sunday opening, 10:00 - 17:00

Full ticket management

Client portal access

Service level agreement

Monthly reporting

Next day onsite support (P4)

IT manager meetings

Deskside support

Installation and deployment of patch management, endpoint detention and response apps

Basic inventory management

Installation & setup of Microsoft 365

Configuration of shared calendars

Access to OneDrive and SharePoint

Hardware procurement and fulfilment

Data transfer and email management for leavers

Installation of cloud file server

Folder permissions and testing

Serial number and warranty management

Security awareness gap analysis

Collection and reconditioning of hardware

A personal introductory call to introduce the IT Helpdesk to explain services and answer questions

Security patches, bug fixes and feature updates

Automated Microsoft patch management

Vulnerability management

ITIL compliance

Drag and drop automation

Asset discovery and inventory tracking

Attended and unattended support

Response automation & self-healing

Extended detection and response (XDR)

Setup, configuration & support

Identifying malicious behaviors

Incident response tooling

Insider threat & deception

Attack surface management

Detect phishing and protect in real time with collective threat intelligence and machine learning

Secure inbound and encrypted email with full SPF/DKIM/DMARC support

Provide advanced email protection

Email archiving

Office 365 E3

Desktop version of Office apps with premium features

Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive, SharePoint, Access & Publisher

1TB of cloud storage per user

Business-class email

Attendee registration and reporting tools

Manage customer appointments

Advanced security

Access to data control

Threat protection

PC and mobile device management

Information protection

Advanced compliance

Advanced analytics

Impossible login ticketing & alerting

Location lockdown

Email forwarding alerts

Password expiry notifications

Block external inbox rules

Monitor admin roles

Internal spoofing protection

Employee login track & trace

License reporting

Full backup included

Calendars, tasks, and attachments backup for both Microsoft 365 and Google Workspace

Back up Outlook, OneDrive, SharePoint, Contacts, Calendars, Tasks, Groups & Teams (Microsoft 365)

Insights email business intelligence

Closes common Office 365 data protection gaps

Supports compliance efforts

Teams phone system

Unlimited domestic calls to landline and mobile (£6.00)

Included

Automated cyber awareness training

Onboarding gap analysis testing

Training unique to your employees' security weaknesses

Building a culture of security with employee progress reporting

A GDPR & Cyber Essentials certification requirement

Add your own in-house training assessments

Automated phishing simulations

Ready-made template library

Monitor user risk

In-depth reporting

Seasonal campaigns

Managed phishing campaigns

Hyper-targeted spear-phishing

Full library of prewritten polices from a centralised document library

Create your own policies

Policy version control

Automatic policy updates with eSign

Detect compromised data

Identify what data is exposed

Get notified when new breaches are found

Encourage secure email and password use

Client success manager

Supportive and active campaigns to encourage participation

Direct employee contact

Identify and address weaknesses in your cybersecurity measures, increasing confidence and trust in your business. Qualify for government contracts and tenders and save on cyber insurance premiums with Cyber Essentials

Simply being certified can reduce your cyber risk by up to 98.5%. And, it’s a great way to demonstrate to new customers and partners that you take cybersecurity seriously – helping you grow as well as stay safe.

Like CE, Cyber Essentials Plus covers everything your business should do to protect itself from 98.5% of cyberattacks. But, there’s one key difference:

Cyber Essentials Plus also includes an independent assessment carried out by one of our licensed auditors. This gives you complete peace of mind that your cybersecurity is up to scratch.

Centrally control the look and feel of email signatures

Maintain a consistent brand across business emails

Email compliance for GDPR

Creative departmental marketing

Egnyte Enterprise

Desktop & mobile apps

250GB+ per user up to 10TB+

File size up to 100GB

1-click co-editing in Microsoft Office & Google Workspace

File and folder sharing

File versioning and upload links

File and folder templates

Video playback

Single-step approval workflow

Granular sub-folder permissions

Smart local file caching & public cloud file caching (PCC)

Mobile form filling

Smart local file caching & public cloud file caching (PCC)

Mobile PDF annotation

Project folders

Egnyte Snapshots

Two factor authentication app

Strong password policy enforcement

Global file access policies

Mobile device control

Desktop device control

Sensitive data access monitoring

Sensitive data location control

Unified folder permissions viewer

Two factor authentication SMS or voice

Sensitive content classification

Custom classification policies

OCR classification for text in images

Document type identification

Language country support

Trash retention

Unified analytics and reporting

Custom lifecycle policy creation engine

Automated file retention

Automated file archiving

Automated defensible delete

Redundant, obsolete, trivial (ROT) data management

Encryption in transit (SSL)

Encryption in rest

Sensitive content safeguards

Secure delivery - specific recipients

Secure delivery with encryption

Watermarking

Encryption key management

Ransomware malware protection

Ransomware artifact detection

Ransomware alert

User individual file recovery

Antivirus scan on all uploads

Support services file recovery

Enhanced malware protection

Security issue alerting

Unusual user behaviour detection

Suspicious login detection

HIPAA compliant storage

FINRA compliant storage

SOC2 compliant storage

GDPR EU data residency

ISO/IEC 27001 compliant storage

Audit reporting

Legal hold

Breach reporting

Audit reporting

Legal hold

Breach reporting

Subject access request workflow

Banking and financial compliance patterns

Healthcare compliance patterns

European compliance patterns

Egnyte cloud

Connected desktop folders

Windows file server

Microsoft 365

Google Workshop

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