UK Architect Firm

Users: 130

Services: Onsite IT Manager, Remote Monitoring, IT Helpdesk, Cloud Backup,  

Our client has 6 sites across the UK and came to us in need of a review of existing systems, backup, business continuity and security solution. They had 130 users who all worked both remotely and travelled frequently around the country as well as internationally, it was essential for them to improve their technology systems.

We decided that the best course of action would be the remediation of issues that were affecting user connectivity, collaboration and productivity.

We replaced some local server infrastructure with a Hybrid cloud solution, migrated their email platform from an on-premise Exchange to Microsoft OFfice 365 Business Premium, supplied, fit and configuired a new cloud firewall and Wi-Fi network across all locations, fully supported and managed LAN Support for an agreed monthly fee. This included outsourced support for the entire ifrastucture, including 1st line, 2nd line and escalating tickets to the LAN Support helpdesk where approproate. On a weekly bases we also provided onsite IT management and consultancy.

“With the introduction of Office 365 Business Essentials we are able to quickly access emails, contacts and shared documents whilst out of the office. Moving to the cloud was very quickly and professionally executed from the planning through to the delivery.”