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Lan Support Case Studies

Nugent Debenham Houghton Marsh

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The owner of NDHM owns 3 separate companies and has offices in separate locations around London. Each team member needs access to collaborate on project files: high resolution photos, video clips, Excel spreadsheets, PowerPoint/Keynote presentations, Word documents and project folders, while working separately in different locations.

Before employing our services, the 3 companies did not share the same infrastructure, so personnel from various departments would often resort to using consumer solutions such as Dropbox, Huddle or Box to share information. This left the group of companies very decentralised with several vulnerabilities and caused frequent misunderstandings.

In addition to this, they were unsure about the integrity of backed up data, they knew they had no control and did not know where backups of important client files was or even if they existed.

“We had employees bringing in personal consumer services to share and work on files, some of which contained private and sensitive information. We had no insight into where exactly these files were stored, who could view them and who legally owned them. I knew we needed to find a solution that offered more control and that could be easily used by everyone. LAN Support offered us that solution”.


Leveraging their existing server we deployed Egnyte Storage Sync next to their existing storage, syncing their locally stored files to the cloud and enabling real-time sync, we also migrated scattered documents from the consumer solutions such as Dropbox, Box, OneDrive which employees had adopted. This allowed employees in any office to collaborate together as if they were at the same location and provided uninterrupted access to the files they needed. Designers, account managers and the accounts department could now access and collaborate on files from anywhere, on any device, regardless of location.

“After discovering the Egnyte file services platform, we quickly decided that it matched what we needed in a solution. Lan Support had shown us the system in a live format and were able to fully demonstrate the ease of use and the huge benefits this solution offered in a simple 60-minute meeting”.


The team now collaborates with ease and efficiency, their systems are safer and proving compliance is much easier. With fewer frustrations, their overall productivity was significantly boosted.

“Another key benefit of the overall solution was the fact we knew we were in very safe hands, as all services including management, maintenance and security of our laptops and PCs were taken care of. We knew that if any member of staff had any technical problems, they could call the help desk to resolve the issue; this also helped us with starters and leavers.”

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