Our NFP Premium Plan is designed specifically for non-profit organisations that need reliable, cost-effective IT support. It includes all the core services required to keep your team connected, secure, and productive — without unnecessary extras. Ideal for charities, community groups, and social enterprises, this plan delivers dependable support tailored to the unique needs of the non-profit sector.
Step up to unlimited support with our Business Premium Plan. Your team will benefit from direct access to our UK-based helpdesk via phone, email, portal, or live chat—whenever they need it. Our experienced technicians are continually trained to resolve issues quickly and effectively, ensuring minimal disruption to your business.
Each client is assigned a dedicated team of six, providing consistent service and familiar contacts who understand your systems inside and out. This continuity means faster resolutions, less repetition, and a more personal support experience every time.
With no cap on helpdesk usage, the Business Premium Plan is ideal for growing teams that need reliable, responsive IT support without worrying about time limits. It’s a smart investment in productivity, peace of mind, and long-term efficiency.
Helpdesk Hours
08:00 – 18:00, Monday to Friday. Extended hours availabl
When remote support isn’t enough, our Business Premium Plan ensures you’re never left waiting. If a ticket is escalated before 13:00, we’ll arrange next-day onsite support—getting a technician to your location quickly to resolve the issue in person.
As part of this plan, you’ll also receive a 50% discount on the standard callout fee, saving you £75 on your first hour of onsite support. It’s a powerful safety net for those rare but critical moments when hands-on help makes all the difference.
Business Premium gives you more than just unlimited helpdesk support—it gives you peace of mind, knowing expert help is always within reach.
Managing starters, movers, and leavers has never been easier. With the Business Premium Plan, our team handles every technical detail—from onboarding and role changes to secure offboarding—ensuring smooth transitions with minimal disruption to your operations.
Enjoy priority handling and faster turnaround times, with all account setups, deactivations, and access changes managed efficiently and securely. We also implement robust security measures, including secure data wipes and access revocations, to protect your business during every transition.
Plus, with Premium, you benefit from enhanced support and reduced fees for any required hardware builds or rebuilds—making it easier and more cost-effective to equip your team.
Business Premium doesn’t just support your people—it empowers them to stay productive and secure from day one.
Give your team the tools they need to work smarter. Microsoft 365 Business Standard includes trusted apps like Word, Excel, Outlook, and Teams—designed to streamline operations, enhance collaboration, and boost productivity. SharePoint configuration and support are included, with basic setup provided under our Business Premium Plan to get you up and running quickly.
Already using Microsoft 365? We can seamlessly transfer your existing licensing and tenant to our management—giving you the same great tools, with the added benefit of expert support, simplified billing, and proactive service.
Need more advanced features or enhanced SharePoint capabilities? Upgrade to our Business Premium Plan
Our Business Premium Plan takes everything great about Essentials and adds a powerful layer of enterprise-grade file protection with Egnyte Advanced File Sever (AFS)—giving your business the tools to stay secure, compliant, and resilient.
In addition to 365 Cloud Backup, spam filtering, endpoint protection, and 24/7 AI monitoring, Premium includes real-time file behaviour monitoring powered by Egnyte AFS. This intelligent system detects ransomware, insider threats, and unusual activity across your cloud storage—automatically alerting our team and enforcing security policies before damage is done.
You’ll also benefit from enhanced visibility and control over sensitive data, helping you meet compliance requirements with ease. It’s proactive, intelligent protection—built into a plan that’s designed for growing businesses that take security seriously.
Business Premium gives you unlimited support and advanced file management and protection—without the enterprise price tag.
Included in our Business Premium Plan, Egnyte Advanced File Server (AFS) is a powerful alternative to OneDrive and SharePoint—offering greater control, flexibility, and ease of use.
Access files from anywhere without a VPN, collaborate in real time with Microsoft 365 or Google Workspace, and enjoy a familiar drive-letter experience. Egnyte makes it easy to restore deleted files, invite external users securely, and scale as your business grows.
It’s everything you need from a file server—without the complexity.
Book a free consultation today to see Egnyte AFS in action with a personalised demo.
Our Business Premium Plan introduces automated cyber awareness training, phishing simulations, and policy management tools—all designed to reduce human error and strengthen your frontline defence.
Training is tailored to each user’s risk level, with simple onboarding and minimal admin. It helps your business stay compliant with GDPR guidance and may be required for cyber insurance coverage—making it not just smart, but essential.
Book a free consultation today to see how this service can protect your people and your business.
Microsoft Teams Phone integrates calling capabilities into Microsoft Teams, allowing users to make and receive calls directly within the Teams app, enhancing communication and collaboration. £6.60 per month per user, or £12.60 with unlimited domestic calls to landline and mobile numbers.
Keeper is a secure password manager that helps you store and autofill your passwords and private information across all your devices with zero-knowledge encryption. £3.50 per month per user.
Cyber Essentials is a UK government-backed certification scheme that helps organisations protect against common online threats by implementing essential cyber security controls. Available from £995.00 per year or £95.00 per month per organisation. Includes £25,000 cyber insurance cover..
We handle the entire transition—no stress, no downtime.
Fast and free for all of your new starters. You’ll benefit from 1:1 time to get set up exactly how you like it!
Ensure company wide strong passwords without the hassle with our premium password manager, for free!
Your badge of honour that demonstrates you take data security seriously. Guaranteed first time pass!
With the Premium Plan, your business is assigned a Senior Account Manager—your single point of contact for strategic alignment, service delivery, and long-term success.
Your Account Manager doesn’t just oversee your account—they become an extension of your leadership team. Through regular Monthly Business Reviews (MBRs), they’ll track progress, set clear milestones, and ensure every service you’ve subscribed to is being delivered effectively and aligned with your business goals.
From onboarding to optimisation, your Account Manager will help you get the most from your plan—identifying opportunities, resolving challenges, and ensuring your IT strategy evolves with your business.
With the Premium Plan, you’re not just supported—you’re guided, championed, and empowered by a partner who’s invested in your success.
Get best-in-class IT service desk, productivity apps, smart cybersecurity training, core security, and compliance capabilities.
Includes data governance and file sharing solution to keep your files organised, control access to data, and make file sharing secure and convenient.
👉 Book your free consultation today and discover how the Premium Plan can transform your IT from a cost centre into a competitive advantage.
We handle the entire transition—no stress, no downtime.
Fast and free for all of your new starters. You’ll benefit from 1:1 time to get set up exactly how you like it!
Ensure company wide strong passwords without the hassle with our premium password manager, for free!
Your badge of honour that demonstrates you take data security seriously. Guaranteed first time pass!
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