Get more than just answers—get a team that knows your business. With the Essentials Plan, you’re backed by a dedicated team of six UK-based technicians who are highly trained and continuously upskilled. They’ll become familiar with your IT environment, delivering fast, consistent support that saves you time and reduces frustration.
Reach us directly via phone, email, portal, or live chat—we’re ready to resolve your IT issues quickly and efficiently.
The Essentials Plan includes 120 minutes of helpdesk support per user, per year, pooled across your team. That’s 1,200 minutes for 10 users—plenty of coverage for day-to-day needs. It’s a smart, cost-effective way to access expert help, with the flexibility to upgrade to unlimited support through our Premium Plan as your business grows.
Helpdesk Times
08:00 – 18:00 Monday to Friday, extended hours available.
Need help beyond the screen? Our expert technicians are available for onsite support—whether it’s configuring new systems, troubleshooting hardware, setting up networks, or resolving complex issues. Visits are arranged through our support team under our standard SLA and billed at our standard list rates.
Looking for better value?
Upgrade to our Premium Plan and enjoy reduced onsite support fees—making expert, in-person assistance even more accessible when your business needs it most.
Our Essentials Plan includes reliable support for managing starters, movers, and leavers—ensuring your team transitions are handled with care and efficiency. From setting up new users to securely offboarding leavers, we take care of the technical details so your staff can stay focused on their work.
We manage account setups, access changes, and deactivations with attention to security and compliance, helping you avoid unnecessary risks and downtime. Essentials clients benefit from our standard service levels and a cost-effective approach to keeping your team connected and protected.
Please note: hardware builds and rebuilds are chargeable under this plan, but you’ll still receive expert support and guidance every step of the way.
Essentials gives you the core support you need—without stretching your budget.
Give your team the tools they need to work smarter. Microsoft 365 Business Standard includes trusted apps like Word, Excel, Outlook, and Teams—designed to streamline operations, enhance collaboration, and boost productivity. SharePoint configuration and support are included, with basic setup provided under our Essentials Plan to get you up and running quickly.
Already using Microsoft 365? We can seamlessly transfer your existing licensing and tenant to our management—giving you the same great tools, with the added benefit of expert support, simplified billing, and proactive service.
Need more advanced features or enhanced SharePoint capabilities? Upgrade to our Business Premium Plan
Our Essentials Plan delivers an outstanding collection of security tools and IT management services—designed to protect your business, boost efficiency, and support compliance, all in one affordable package.
Enjoy full 365 Cloud Backup for Outlook, OneDrive, SharePoint, Teams, and more—closing Microsoft 365’s data protection gaps. Benefit from real-time spam filtering and email protection, powered by threat intelligence and machine learning, with full SPF, DKIM, and DMARC support.
Strengthen access control with multi-factor authentication, password policy enforcement, and a one-year Keeper Password Manager subscription for new customers. We also handle patch management, deploying updates outside working hours to minimise disruption.
With Remote Monitoring & Management (RMM), our team reactively monitors your systems, supported by our AI-powered Track and Trace service. Plus, Endpoint Detection & Response (EDR) ensures real-time antivirus protection, while 24/7 AI monitoring alerts us to suspicious activity and locks down compromised accounts.
All of this is included as standard in the Essentials Plan—offering exceptional value and peace of mind for your business.
With the Essentials Plan, your business is assigned an Account Manager who offers strategic guidance and ensures your services run smoothly.
While less hands-on than higher-tier plans, your Account Manager supports key milestones and provides an annual business review to assess your setup and offer recommendations.
From onboarding to annual check-ins, you’re backed by a knowledgeable partner—ready to advise and help you get the most from your Essentials Plan.
With the Essentials Plan, you’re supported by a knowledgeable partner—ready to assist, advise, and keep your IT on track.
Empower your frontline workforce to do their best work with fast, reliable support, productivity apps, automated security, and cloud services that simplify operations while keeping your organisation secure.
As your business grows, your support, applications, and services can scale seamlessly—ensuring IT evolves with you.
👉 Book your free consultation today and discover how the Essentials Plan can transform your IT from a cost centre into a competitive advantage.
Microsoft Teams Phone integrates calling capabilities into Microsoft Teams, allowing users to make and receive calls directly within the Teams app, enhancing communication and collaboration. £10 per month per user, or £17 with unlimited domestic calls to landline and mobile numbers.
Keeper is a secure password manager that helps you store and autofill your passwords and private information across all your devices with zero-knowledge encryption. £3.00 per month per user.
Empower your team to recognise and respond to cyber threats with our Cyber Awareness Training, Simulated Phishing Campaigns, and Policy Management tools. Delivered monthly, these services help reduce risk, support compliance, and build a security-first culture—affordably and effectively starting at just £6.00 per user.
We handle the entire transition—no stress, no downtime.
Fast and free for all of your new starters. You’ll benefit from 1:1 time to get set up exactly how you like it!
Ensure company wide strong passwords without the hassle with our premium password manager, for free!
Your badge of honour that demonstrates you take data security seriously. Guaranteed first time pass!
The below timeline outlines what to expect in your first 60 days after partnering with us. Please note that every organisation is unique, so actual times may vary.
Migration of your emails and data from your current IT provider, set up and ready to go with ZERO downtime.
1 - 10 Days
We work 1:1 with every member of your team, educating them on their new systems, policies, and support.
11 - 20 Days
Your staff are invited to make 3 wishes to configure their IT experience to their personal preferences.
21 - 30 Days
Your team will have begun cyber security training, and understood and signed your policies.
31 - 40 Days
Your 365 secure score will improve thanks to the implementation of recommended security practices.
41 - 50 Days
Prove your data security with a government backed scheme that grants useful benefits. Pass first time!
51 - 60 Days
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