With the Complete Plan, your team receives the same trusted, unlimited helpdesk support as our Regulator and Premium Plans—delivered by our UK-based technicians who are friendly, experienced, and continually trained to resolve issues quickly and effectively.
Each client is assigned a dedicated team of six support specialists who understand your systems and setup. This consistency means faster resolutions, less repetition, and a more personalised experience every time you reach out—whether it’s by phone, email, portal, or live chat.
While the helpdesk experience remains exceptional, the Complete Plan is designed for businesses that demand more—more insight, more uptime, and more strategic alignment. It’s not just about solving problems—it’s about delivering a seamless support experience that complements your onsite IT management and keeps your business moving forward.
Helpdesk Hours
08:00 – 22:00, Monday to Friday
09:00 – 17:00, Saturday and Sunday
The Complete Plan offers our most hands-on support—bringing expert help to your workplace through regular onsite visits and dedicated IT leadership.
For every 10 subscribed users, your business receives one full day of onsite support and IT management per month. That’s time for proactive maintenance, in-person support, strategic planning, and direct access to a senior technician who knows your environment.
From resolving issues and rolling out systems to training staff and aligning IT with business goals, our onsite presence ensures your technology works for you—not against you.
With the Complete Plan, expert help doesn’t just respond—it shows up, plans ahead, and delivers value where it matters most.
With the Complete Plan, managing starters, movers, and leavers becomes a fully integrated, expertly managed process—designed to minimise disruption and maximise productivity at every stage of the employee lifecycle.
From onboarding to offboarding, every transition is handled with precision. Our team manages all technical setup, access provisioning, secure deactivation, and data protection—ensuring your systems remain compliant and your people stay supported. Each transition is overseen by your dedicated IT Manager, who works closely with your leadership team to align every move with your business goals and compliance requirements.
New users are seamlessly integrated into your secure Egnyte Enterprise environment, with access to project folders, AI-powered tools, and compliance-ready storage from day one. Regular reporting and strategic reviews ensure your IT remains in sync with your evolving workforce.
With the Complete Plan, staff transitions aren’t just smooth—they’re strategic, secure, and built to support your business at every level.
Microsoft 365 E3 combines top-tier productivity apps with essential security and compliance features to enhance collaboration and efficiency in enterprises. It also provides advanced security and compliance features to protect sensitive data and ensure regulatory adherence.
Includes SharePoint configuration and support.
The Complete Plan delivers our highest level of security—designed for businesses that can’t afford to take risks. It combines intelligent, always-on protection with enterprise-grade compliance tools to keep your data, systems, and people safe.
At the core of the plan is Egnyte Enterprise, offering advanced data governance and compliance-ready storage with support for HIPAA, FINRA, SOC2, GDPR UK, and ISO/IEC 27001 standards. You’ll benefit from powerful features like content discovery and classification, lifecycle management, watermarking, ransomware artifact detection, and project folder controls—all designed to give you complete visibility and control over your data.
To further strengthen your defences, the Complete Plan includes monthly penetration testing, helping identify and address vulnerabilities before they can be exploited. Combined with advanced threat protection, breach reporting, and subject access request workflows, your business is equipped to meet even the most demanding regulatory requirements.
This isn’t just about compliance—it’s about confidence. With the Complete Plan, your security posture is proactive, intelligent, and always evolving.
When security is critical, the Complete Plan delivers—without compromise.
Included in the Complete Plan, Egnyte Enterprise is the ultimate file management and compliance platform—far beyond what SharePoint, Dropbox, or Google Drive can offer. It’s built for businesses that need full control, advanced security, and seamless collaboration.
Your team gets secure, VPN-free access to files from anywhere, with a familiar drive-letter experience. Egnyte Enterprise includes powerful tools like content discovery and classification, lifecycle management, watermarking, ransomware artifact detection, and project folder controls—all designed to keep your data secure, organised, and compliant.
It supports HIPAA, FINRA, SOC2, GDPR UK, and ISO/IEC 27001 standards, and includes audit reporting, legal hold, breach notifications, and subject access request workflows—giving you full visibility and control over your data.
Unlike traditional file-sharing platforms, Egnyte is built for IT and compliance teams, offering granular permissions, real-time alerts, and seamless integration with your existing tools.
With the Complete Plan, Egnyte Enterprise doesn’t just store your data—it protects it, governs it, and empowers your business to move forward with confidence.
The Complete Plan offers our most advanced approach to user-focused cybersecurity—combining intelligent automation, expert oversight, and continuous protection to keep your business secure.
It includes a fully managed cyber awareness programme with automated training, phishing simulations, and access to over 40 prewritten IT policies. Your dedicated IT Manager ensures these are deployed effectively and aligned with your compliance strategy.
You’ll benefit from real-time dark web monitoring, alerting you if credentials or sensitive data are exposed—allowing you to act before a breach occurs. Training is tailored to each user’s risk level, helping reduce human error and support GDPR, HIPAA, and other regulatory compliance.
What sets the Complete Plan apart is its strategic oversight. Cyber awareness becomes a core part of your security posture—reviewed regularly and adapted to your evolving risk landscape.
With the Complete Plan, your people become your strongest defence—trained, supported, and protected by design.
With the Complete Plan, your business doesn’t just meet cybersecurity standards—it exceeds them. This plan includes both Cyber Essentials and Cyber Essentials Plus certifications, giving you the highest level of assurance backed by hands-on technical verification.
Cyber Essentials is a UK government-backed standard that protects your business from common cyber threats and demonstrates your commitment to data security. We guide you through the certification process and conduct an annual review to ensure continued compliance. You’ll also receive a tailored recommendations report from our cybersecurity experts to help strengthen your defences year after year.
Cyber Essentials Plus takes it further—with a full technical audit of your systems, devices, and processes to verify that your protections are not only in place but working effectively. It’s a deeper level of assurance that’s increasingly required for high-value contracts, insurance policies, and regulated industries.
Your certification also includes a £250,000 cyber insurance policy from American Insurance Group UK Limited, included at no extra cost—providing financial protection in the event of a cyber incident.
With the Complete Plan, your cybersecurity isn’t just certified—it’s verified, insured, and continuously supported by experts who keep you one step ahead.
Available as an add-on to the Complete Plan for just £11.60 per user/month, Microsoft Teams Phone turns Teams into a complete business phone system—combining calls, chat, and meetings in one streamlined platform.
You’ll get all the essentials of a traditional phone system, including auto attendants, DDIs, and company-wide numbers, all managed in the cloud and accessible from anywhere. Your team can make and receive calls directly within Teams, using their desktop or mobile device.
Fully supported by our helpdesk, setup and management are simple and stress-free. It’s a flexible, professional-grade solution that integrates perfectly with your Microsoft 365 environment.
Add Teams Phone to your Complete Plan and give your business the communication tools it needs—without the complexity.
Included in the Complete Plan, Keeper Password Manager gives your team a simple, secure way to manage passwords and protect sensitive data—without the hassle of forgotten logins or weak credentials.
Each user gets a private, encrypted vault to store and autofill passwords, generate strong credentials, and securely share access when needed. It helps reduce risk, boost productivity, and support compliance.
Fully supported by our helpdesk, Keeper is easy to roll out and manage—no extra cost, no complexity. It’s all built into your monthly plan.
The Complete Plan makes password security simple
With the Complete Plan, your business is assigned a Senior Account Manager—your single point of contact for strategic alignment, service delivery, and long-term success.
Your Account Manager doesn’t just oversee your account—they become an extension of your leadership team. Through regular Monthly Business Reviews (MBRs), they’ll track progress, set clear milestones, and ensure every service you’ve subscribed to is being delivered effectively and aligned with your business goals.
From onboarding to optimisation, your Account Manager will help you get the most from your plan—identifying opportunities, resolving challenges, and ensuring your IT strategy evolves with your business.
With the Complete Plan, you’re not just supported—you’re guided, championed, and empowered by a partner who’s invested in your success.
This isn’t just IT support—it’s a fully managed, enterprise-ready solution that keeps your business secure, compliant, and future-ready. From cyber protection to strategic planning, the Complete Plan gives you the tools and expertise to lead with confidence.
👉 Book your free consultation today and discover how the Complete Plan can transform your IT from a cost centre into a competitive advantage.
We handle the entire transition—no stress, no downtime.
Fast and free for all of your new starters. You’ll benefit from 1:1 time to get set up exactly how you like it!
Ensure company wide strong passwords without the hassle with our premium password manager, for free!
Your badge of honour that demonstrates you take data security seriously. Guaranteed first time pass!
The below timeline outlines what to expect in your first 60 days after partnering with us. Please note that every organisation is unique, so actual times may vary.
Migration of your emails and data from your current IT provider, set up and ready to go with ZERO downtime.
1 - 10 Days
We work 1:1 with every member of your team, educating them on their new systems, policies, and support.
11 - 20 Days
Your staff are invited to make 3 wishes to configure their IT experience to their personal preferences.
21 - 30 Days
Your team will have begun cyber security training, and understood and signed your policies.
31 - 40 Days
Your 365 secure score will improve thanks to the implementation of recommended security practices.
41 - 50 Days
Prove your data security with a government backed scheme that grants useful benefits. Pass first time!
51 - 60 Days
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