Meet the LAN Support team of IT experts, helpdesk specialists, and cybersecurity professionals. Serving small and medium-sized businesses across London and Surrey, we combine technical skill with practical business insight. Each team member’s role and experience are highlighted, giving clients confidence in our hands-on, transparent approach to IT support.
IT for Business Consultant & Director
Stephen Johnson has led LAN Support, a managed IT services provider, since 1996. With over 30 years of experience in IT, he began his career in the early 1990s, progressing into senior account management roles.
He founded LAN Support with a focus on transparent service delivery and genuine client value, and these principles continue to guide the business today. Over the following years, he built a strong reputation supporting UK law firms with secure, compliant IT systems for fast-paced, regulated environments.
In 2013, he established a partnership with Egnyte. LAN Support is now the UK’s number one Egnyte partner and a recipient of the Egnyte Spark Award for excellence in secure, compliant data solutions.
LAN Support holds Cyber Essentials Plus certification and works with CyberSmart to help clients achieve recognised cybersecurity standards. Stephen regularly advises SMEs on cybersecurity, compliance, and IT strategy, particularly within regulated industries including legal and financial services.
Today, he leads the company with a focus on improving productivity, strengthening cyber resilience, and delivering predictable IT costs for SMEs across London and the South East.
Senior Account Manager & Cyber Compliance Lead
Holly Hackney joined LAN Support in 2022 an Account Manager at LAN Support, responsible for building strong relationships between clients and technical teams, ensuring a smooth and responsive service experience.
Alongside her account management role, Holly specialises in cybersecurity and compliance, helping organisations strengthen their “human firewall” through uSecure security awareness training, phishing simulations, and automated policy management using uSecure. She works closely with teams across the UK to reduce risk, improve staff readiness, and embed better security habits.
In the past 3 years her efforts have drastically improved 80+ organisations security posture.
Holly also supports businesses through Cyber Essentials and Cyber Essentials Plus certification, helping them understand requirements, address gaps, and achieve compliance with confidence.
Senior Network Engineer
Shaun Tullett joined LAN Support as an apprentice in September 2013 and has grown with the business ever since. After completing his QA apprenticeship, including MTA certifications in Networking Fundamentals and Network and System Administration, he progressed through the technical team to become Senior Network Engineer.
With over a decade of hands-on experience supporting SMEs, Shaun delivers responsive, reliable IT support across Microsoft environments, including Windows Server and Microsoft 365.
Having developed his career within LAN Support, he combines deep technical knowledge with a strong understanding of client needs, ensuring consistent service standards and effective problem resolution.
Technical Services Manager
Dex Poyner Smith is a Senior Technical Account Manager at LAN Support, combining strategic client oversight with deep technical expertise. Since joining the company in 2018, he has supported organisations across London and the South East, delivering on-site and remote infrastructure solutions for complex IT environments.
With a background in Physics (BSc, University College of Wales Aberystwyth) and earlier qualifications in Electrical and Electronics Engineering, Dex brings strong analytical and problem-solving skills to his role. He holds Egnyte Technical Professional certification and has extensive experience across Windows Server, Active Directory, Microsoft Exchange, VMware, and network infrastructure technologies.
Dex works closely with clients to ensure their systems remain secure, resilient, and aligned with business objectives, providing both hands-on technical expertise and senior-level guidance.
Account Manager & Consumption Analyst
Jane Coe is an Account Manager and Consumption Analyst at LAN Support, helping clients gain clarity and control over their IT investment.
In her role, she monitors and analyses each client’s IT usage, identifying opportunities to optimise costs, improve efficiency, and ensure services remain aligned with business needs. By translating complex technical consumption data into practical recommendations, Jane helps organisations make informed decisions about upgrades, savings, and long-term IT planning.
Alongside supporting clients directly, she also provides insight internally, helping refine service delivery and ensure LAN Support continues to deliver maximum value.
