Helping a Charity Recover from a Ransomware Attack
How LAN Support transformed the security posture of a long-established charity
After suffering a ransomware attack that disrupted day-to-day operations, this long-established charity turned to LAN Support for expert guidance and rapid recovery support. What began as an urgent response quickly developed into a long-term partnership focused on strengthening cyber security, improving resilience, and creating a safer IT environment for staff and volunteers alike.
Client profile
| Industry | Not for Profit |
| Company size | 30 employees |
| Location | London, UK |
| Previous IT Setup | Microsoft 365 Business Standard with SharePoint |
| Plan Chosen | The Premium Plan & Cyber Essentials Certification |
100%
Passed 1st year cyber training
5 hours
Time to recover
5 weeks
Cyber Essentials certified
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The Challenge: Recovering from a Ransomware Attack
The charity had been managing its IT internally for several years using a largely DIY setup. While this approach had worked operationally, cyber security had never been viewed as a major concern, with the organisation believing it was unlikely to be targeted due to its size and sector.
That changed when a ransomware attack disrupted access to critical systems and data, creating uncertainty for staff and impacting day-to-day operations. Following a recommendation from an existing LAN Support client, the charity reached out for urgent assistance and long-term guidance.
2
The Solution: Securing & Modernising the IT Environment
LAN Support responded quickly to contain the threat, assist with data recovery, and stabilise the organisation’s systems. Following the immediate response, we carried out a full review of the charity’s IT environment and introduced a more secure, proactive approach to cyber security and IT management.
Key Improvements Implemented:
The transition gave the charity a far stronger security foundation while keeping systems easy to use for both staff and volunteers.
3
The Outcome: A More Secure & Resilient Charity
Following the project, the charity achieved Cyber Essentials certification within six weeks and now benefits from a significantly more secure and resilient IT environment.
The organisation has improved visibility across its systems, strengthened protection against future threats, and gained confidence in its ability to recover quickly from potential incidents.
Key Outcomes:
4
Ongoing Support & Cyber Security Training
Beyond the technical improvements, the charity particularly values the ongoing cyber security awareness training provided by LAN Support. Staff and volunteers now have a better understanding of common threats, helping to create a stronger security culture across the organisation.
With proactive monitoring, ongoing support, and regular guidance from our team, the charity now has the confidence that its systems, data, and users are properly protected moving forward.
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