One Folder, One Mistake, Total Chaos
How Egnyte Helped a Surrey Firm Regain Control After a SharePoint Meltdown
After a serious data leak exposed confidential HR files to the entire company, a Surrey-based recruitment firm realised their reliance on SharePoint and OneDrive was putting their business at risk. From lost files and storage limits to unclear permissions and internal fallout, the situation spiralled fast.
LAN Support stepped in with Egnyte Advanced File System – a secure, scalable solution that gave the team full visibility, weekly permissions reports, and up to 10TB of storage.
The result? Peace of mind, restored trust, and what the client now calls “SharePoint for grown-ups.”
Client profile
| Industry | Recruitment |
| Company size | 30 employees |
| Location | Surrey, UK |
| Previous IT Setup | Microsoft 365 Business Standard with SharePoint |
| Plan Chosen | LAN Support Business Premium Plan with Egnyte Advanced File System (AFS) |
0 hours
Downtime
4 hours
Time to recover
100%
Client Satisfaction
1
The Challenge: A data management mess
A Surrey-based recruitment firm with 30 staff was struggling with Microsoft’s OneDrive and SharePoint. Despite their popularity, these platforms had become a source of frustration and risk for the business.
The team experienced:
The tipping point came when an internal incident revealed that everyone in the company had access to the HR folder, including confidential employee records. The breach wasn’t malicious, but it sparked rumours, internal tension, and ultimately led to disciplinary action and dismissals.
“We were shocked. Sensitive HR files were accessible to everyone, and we had no idea. It caused real damage to trust and morale.”
2
The Realisation: Lack of Visibility and Control
As the situation escalated, the leadership team began investigating how the leak occurred. Was it a trusted employee? A security flaw? Eventually, they discovered that a shared folder had been misconfigured, giving unintended access to multiple users. This incident made it clear: their current system lacked the visibility and control needed to manage sensitive data securely.“We weren’t just dealing with a tech issue, we were dealing with a people issue caused by tech. We needed a solution that gave us clarity and control.”
3
The Solution: Egnyte Advanced File System (AFS)
LAN Support introduced the firm to Egnyte Advanced File System (AFS) a secure, enterprise-grade platform designed for businesses that need robust file management, compliance, and visibility.
Key Features Implemented:
4
Why It Worked: A hollistic solution
Egnyte AFS worked because it addressed every pain point the firm had experienced:
The Outcome
- No further data breaches since implementation
- Improved internal trust and accountability
- Streamlined file access and collaboration
- Confidence in compliance and data governance
- A happier, more secure team environment
Key Takeaways
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Visibility and control are non-negotiable when handling sensitive data
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Egnyte AFS offers enterprise-grade file management with simplicity and power
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A proactive MSP can turn a crisis into a catalyst for smarter, safer operations
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