Case Study
From Frustrated to Fair
A London-based professional services firm was at breaking point with their old IT provider. Surprise charges, unclear invoices, and even billing for cancelled licences left the finance team feeling burned.
When they switched to LAN Support’s Modern Workplace Plan, everything changed. With fixed monthly pricing, clear usage reports, and a dedicated consumption analyst monitoring spend, the business cut IT costs by 40% with zero unexpected charges. The result? Predictable bills, smarter IT investment, and what the Operations Director calls “the first time we’ve felt in control.”
Client profile
| Industry | Professional Services |
| Company size | 22 employees |
| Location | London, UK |
| Previous IT Setup | Managed IT support with inconsistent billing, unclear charges, and no usage reporting |
| Plan Chosen | LAN Support Modern Workplace Plan with proactive billing analysis and account management |
40%
IT Cost Reduction
0
Unexpected Charges
100%
Client Satisfaction
1
The Breaking Point: “We never knew what we’d be charged”
After years with the same Managed Service Provider (MSP), the finance team at this London-based firm had had enough. Month after month, invoices arrived filled with unexpected charges, unclear descriptions, and costs for services the business didn’t recall agreeing to, let alone using.“We were constantly chasing them to explain what we’d been charged for. Sometimes we were billed for services we didn’t even have. It felt like guesswork on both sides.” Simon, Operations Director
The last straw was when they were charged again for licences that had supposedly been cancelled months prior. It was time to start looking elsewhere.
2
The Search: They wanted more than just support, they wanted transparency
The business needed more than just good IT support. They needed confidence that their provider was looking out for their best interests, not just ticking boxes while inflating bills. They found LAN Support after a recommendation from another London-based SME."“From the very first call, they were upfront and clear. Pricing was on their website. There were no ‘contact us for a quote’ games. That was a breath of fresh air.”
3
The Solution: LAN Support Modern Workplace Plan
Key Features:
“For the first time, we’re not nervous when a bill arrives. We know what we’re paying for, and we know it’s right.”
4
Finding LAN Support: A Partner, Not Just a Provider
After searching for a new IT partner, the company found LAN Support.
What stood out wasn’t just the technology, it was the understanding. “LAN Support didn’t just offer a product, they offered a partnership. They understood our business and built a solution around it.”
LAN Support recommended the Modern Workplace Plan: a fully managed, scalable IT solution designed for businesses that need to stay agile, secure, and compliant.
5
The Solution: LAN Support Modern Workplace Plan
LAN Support onboarded the client with a solution built around predictability, value, and visibility:
Why It Worked
Our approach included:
“Our job is to help clients get the most value from their IT spend, not just send an invoice and move on.”
5.5
The Outcome: Clarity, control, and confidence
Since switching to LAN Support’s Modern Workplace Plan, the business has:
“It’s not just the money, it’s the peace of mind. I finally feel like we’re in control.”
Key Takeaways
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MSP billing should never be a mystery
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A dedicated consumption analyst adds measurable value
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Transparency builds trust - and long-term partnerships
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Clear usage reports help clients make smarter decisions
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LAN Support treats IT as an investment, not a cost centre
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