With the Business Premium Plus Plan, you get the same trusted, unlimited helpdesk support as our Premium Plan—delivered by our UK-based team of experienced technicians. Whether it’s via phone, email, portal, or live chat, your team can reach us whenever they need expert help.
You’ll be assigned a dedicated team of six support specialists who know your systems inside and out. This continuity means faster resolutions, less repetition, and a more personal, efficient support experience every time.
While the helpdesk experience mirrors our Premium Plan, Business Premium Plus goes further—offering enhanced tools, services, and protections that support every corner of your business. It’s designed for organisations that want more than just IT support—they want a complete, future-ready solution.
Helpdesk Hours
08:00 – 18:00, Monday to Friday. Extended hours available.
When remote support isn’t enough, our Business Premium Plus Plan ensures expert help is never far away. If a ticket is escalated before 13:00, we’ll arrange next-day onsite support—getting a technician to your location quickly to resolve the issue in person.
What sets Premium Plus apart? There’s no callout fee, and the first 60 minutes are completely free—saving you £150 every time you need an engineer onsite. It’s a premium-level response without the premium cost.
Business Premium Plus gives you more than unlimited support—it gives you confidence that help is always close, fast, and cost-effective.
With the Business Premium Plus Plan, managing starters, movers, and leavers is seamless and efficient. From onboarding to offboarding, we handle every step with care—minimising disruption and keeping your team productive.
What makes Premium Plus stand out? A dedicated account manager oversees all transitions, ensuring clear communication and faster coordination. We’ve also improved turnaround times for procurement and laptop builds, with direct delivery to end users—so your staff are ready to go from day one.
All account setups, access changes, and secure deactivations are handled quickly and in line with best practices, including data wipes and access revocations.
Business Premium Plus delivers a fully managed, end-to-end experience—keeping your people productive and your business moving.
The Modern Workplace Plan includes Microsoft 365 Business Premium and Microsoft Teams Phone with unlimited domestic calling—giving your team powerful tools to work, collaborate, and communicate from anywhere.
Already using Microsoft 365? We’ll transfer your licensing and tenant to our management, giving you expert support and simplified billing.
Book a free consultation to see how Modern Workplace can transform your business.
Our Business Premium Plus Plan builds on the strong foundation of Premium by adding a powerful suite of tools that elevate your business’s security, compliance, and control. It’s designed for organisations that want more than just IT support—they want a complete, future-ready solution.
Alongside enterprise-grade file protection with Egnyte Advanced File Server (AFS), 365 Cloud Backup, spam filtering, endpoint protection, and 24/7 AI monitoring, Premium Plus introduces even more value. You’ll benefit from email archiving to preserve communications, and centralised email signature management to ensure consistent branding across your organisation. A subscription to Keeper Password Manager helps strengthen access control, while our team manages six prewritten IT policies tailored to your business needs.
To further reduce risk, Premium Plus includes managed phishing campaigns to test and train your staff, and dark web monitoring to alert you if company credentials are exposed online. These features work together to create a secure, compliant, and resilient environment—without the complexity or cost of enterprise solutions.
Business Premium Plus is more than just support—it’s a smarter, more secure way to run your business.
Included in our Business Premium Plus Plan, Egnyte Advanced File Server (AFS) offers a superior alternative to OneDrive and SharePoint—delivering greater control, flexibility, and ease of use for growing businesses.
With Premium Plus, you get all the benefits of Egnyte AFS—secure, VPN-free access to files from anywhere, real-time collaboration with Microsoft 365 or Google Workspace, and a familiar drive-letter experience your team already knows. Restoring deleted files is simple, external sharing is secure, and scaling your storage as your business grows is effortless.
What makes Premium Plus even more powerful is how it brings Egnyte together with advanced tools like email archiving, password management, and policy control—creating a complete, secure, and scalable file solution.
Book a free consultation today to see how Egnyte AFS and Premium Plus can transform the way your business works.
Our Business Premium Plus Plan takes cyber awareness to the next level. In addition to automated training and phishing simulations, it includes fully managed policy distribution with six prewritten IT policies—ready to send to your team with minimal admin.
This plan also includes dark web monitoring, giving you early warnings if employee credentials or company data are exposed online—helping you act before threats become breaches.
Training is tailored to each user’s risk level, helping reduce human error and support compliance with GDPR guidance. It also helps meet the requirements of many cyber insurance policies, making it not just smart—but essential.
Book a free consultation today to see how Premium Plus protects your people, your data, and your reputation.
Microsoft Teams Phone integrates calling capabilities into Microsoft Teams, allowing users to make and receive calls directly within the Teams app, enhancing communication and collaboration. £10.00 per month per user, or £17.00 with unlimited domestic calls to landline and mobile numbers.
Keeper is a secure password manager that helps you store and autofill your passwords and private information across all your devices with zero-knowledge encryption. £3.00 per month per user.
Cyber Essentials is a UK government-backed certification scheme that helps organisations protect against common online threats by implementing essential cyber security controls. Available from £995.00 per year or £95.00 per month per organisation. Includes £25,000 cyber insurance cover.
With the Business Premium Plus Plan, your business is assigned a dedicated Account Manager—your main point of contact for service coordination and ongoing support.
While not as hands-on as our higher-tier plans, your Account Manager ensures your services are delivered smoothly and remain aligned with your business needs. Through scheduled Quarterly Business Reviews (QBRs), they’ll help track progress, review service performance, and offer guidance to keep your IT environment running efficiently.
From onboarding to day-to-day support, your Account Manager is there to help you get the most from your plan—resolving issues, answering questions, and keeping your services on track.
With Premium Plus, you’re supported by someone who understands your setup and is committed to helping your business stay secure, productive, and well-managed.
The Premium Plus Plan is ideal for growing businesses that need more than basic IT support. It offers unlimited helpdesk access, Microsoft 365 Business Premium, and secure file management with Egnyte AFS.
You’ll also receive Cyber Essentials certification with a £250,000 cyber insurance policy, plus managed cyber training, phishing simulations, and dark web monitoring.
With Quarterly Business Reviews and a dedicated Account Manager, your services stay aligned with your goals—without the complexity of full enterprise oversight.
Choose Premium Plus for smarter tools, stronger security, and expert support—at a cost-effective level.
We handle the entire transition—no stress, no downtime.
Fast and free for all of your new starters. You’ll benefit from 1:1 time to get set up exactly how you like it!
Ensure company wide strong passwords without the hassle with our premium password manager, for free!
Your badge of honour that demonstrates you take data security seriously. Guaranteed first time pass!
The below timeline outlines what to expect in your first 60 days after partnering with us. Please note that every organisation is unique, so actual times may vary.
Migration of your emails and data from your current IT provider, set up and ready to go with ZERO downtime.
1 - 10 Days
We work 1:1 with every member of your team, educating them on their new systems, policies, and support.
11 - 20 Days
Your staff are invited to make 3 wishes to configure their IT experience to their personal preferences.
21 - 30 Days
Your team will have begun cyber security training, and understood and signed your policies.
31 - 40 Days
Your 365 secure score will improve thanks to the implementation of recommended security practices.
41 - 50 Days
Prove your data security with a government backed scheme that grants useful benefits. Pass first time!
51 - 60 Days
(01483) 413360 
