LAN Support logo

Find Your Ideal Plan

We provide flexible, affordable, managed IT services designed exclusively for small and medium sized businesses in London and the surrounding areas.

White curved arrow

Save 10%

White curved arrow

Price locked for 2 years

Curve Bottom
White curved arrow

Choose a plan

The Essentials

Empower your frontline workforce to do their best work with essential support, productivity apps and cloud services.

 

£42

Monthly per user

Get Essentials

Microsoft 365 Business Standard included

The Essentials plan includes:

  • Helpdesk support
  • Secure configuration of 365 Business Standard
  • OneDrive support
  • Patch management
  • Remote monitoring management (RMM)
  • Endpoint detection and response (EDR)
  • Desktop versions of 365 apps
  • Business spam filtering
  • Multi-factor authentication (MFA)
  • 365 cloud data backup
  • Impossible login ticketing & alerting
  • Starters, movers, and leavers
Learn More

The Premium

Get best-in-class IT service desk, productivity apps, core security and compliance capabilities.

 

£59

Monthly per user

Get Premium

Microsoft 365 Business Standard included

Everything in the Essentials, plus

  • Egnyte Cloud File Server (CFS)
  • Unlimited helpdesk support
  • Office 365 'track & trace' centre
  • Microsoft 365 advanced monitoring
  • Security awareness training
  • IT policy management
  • Threat protection simulations
  • Dark web monitoring
  • Designated account manager
  • Cybersecurity GAP analysis
Learn More
Most Popular

The Premium Plus

Includes Egnyte’s advanced cloud collaboration suite with better threat detection, double the storage and maximum file size, as well as onsite support.

 

£69

Monthly per user

Get Premium Plus

Microsoft 365 Business Premium included

Everything in Premium, plus

  • Egnyte Advanced File System (AFS)
  • Managed phishing campaigns
  • Hyper-targeted spear-phishing
  • Client success security manager
  • Supportive and active campaigns to encourage participation
  • Microsoft Defender for Business
  • Microsoft Intune
  • Microsoft Entra ID P1
  • New starters, movers, and leavers fulfilment
  • Next day onsite support
  • Professional email signature management
  • Business spam filtering & email archiving
Learn More

Help desk

  • 120 minutes of helpdesk support per user per annum - pooled. Reverts to PAYG helpdesk thereafter
  • Helpdesk open between 08:00 - 18:00 Mon - Fri
  • Full ticket management
  • Unlimited helpdesk support
  • Helpdesk open between 08:00 - 18:00 Mon - Fri
  • Full ticket management
  • Client portal access
  • Service level agreement
  • Unlimited+ helpdesk support
  • Support desk open between 08:00 - 18:00 Mon - Fri
  • Full ticket management
  • Client portal access
  • Service level agreement
  • Monthly reporting

Onsite support

  • Not included
  • Next day onsite support (P1)
  • Next day onsite support (P2)

Starters, movers, and leavers

  • Installation and deployment of patch management, endpoint detection and response apps
  • Basic inventory management
  • Installation & setup of Microsoft 365
  • Access to OneDrive and SharePoint
  • Hardware procurement and fulfilment
  • Data transfer and email management for leavers
  • Installation and deployment of patch management, endpoint detection and response apps
  • Basic inventory management
  • Installation & setup of Microsoft 365
  • Access to OneDrive and SharePoint
  • Hardware procurement and fulfilment
  • Data transfer and email management for leavers
  • Installation of cloud file server
  • Folder permissions and testing
  • Serial number and warranty management
  • Security awareness gap analysis review
  • Collection and reconditioning of hardware
  • Installation and deployment of patch management, endpoint detection and response apps
  • Basic inventory management
  • Installation & setup of Microsoft 365
  • Access to OneDrive and SharePoint
  • Hardware procurement and fulfilment
  • Data transfer and email management for leavers
  • Installation of cloud file server
  • Folder permissions and testing
  • Serial number and warranty management
  • Security awareness gap analysis review
  • Collection and reconditioning of hardware
  • A personal introductory call to introduce the IT Helpdesk to explain services and answer questions

Patch management

  • Security patches, bug fixes and feature updates
  • Automated Microsoft patch management
  • Security patches, bug fixes and feature updates
  • Automated Microsoft patch management
  • Test patches before implementation
  • Vulnerability management
  • ITIL compliance
  • Security patches, bug fixes and feature updates
  • Automated Microsoft patch management
  • Test patches before implementation
  • Vulnerability management
  • ITIL compliance

Remote monitoring & management

  • Drag and drop automation
  • Asset discovery and inventory tracking
  • Attended and unattended support
  • Response automation & self-healing
  • Remote policy deployment
  • Drag and drop automation
  • Asset discovery and inventory tracking
  • Attended and unattended support
  • Response automation & self-healing
  • Remote policy deployment
  • Remote software deployment
  • Drag and drop automation
  • Asset discovery and inventory tracking
  • Attended and unattended support
  • Response automation & self-healing
  • Remote policy deployment
  • Remote software deployment

Endpoint detection & response

  • Next generation EDR anti-virus software
  • Setup, configuration & support
  • Identifying malicious behaviors
  • Next generation EDR anti-virus software
  • Setup, configuration & support
  • Identifying malicious behaviors
  • Next generation EDR anti-virus software
  • Setup, configuration & support
  • Identifying malicious behaviors

Email protection to secure & scale your business

  • Detect phishing and protect in real time with collective threat intelligence and machine learning
  • Secure inbound and encrypted email with full SPF/DKIM/DMARC support
  • Advanced email protection
  • Detect phishing and protect in real time with collective threat intelligence and machine learning
  • Secure inbound and encrypted email with full SPF/DKIM/DMARC support
  • Advanced email protection
  • Detect phishing and protect in real time with collective threat intelligence and machine learning
  • Secure inbound and encrypted email with full SPF/DKIM/DMARC support
  • Advanced email protection
  • Email archiving

Your Microsoft Office 365 plan

  • Microsoft 365 Business Standard
    or upgrade to 365 Business Premium for £9.36 or Office 365 E3 for £16.50
  • Desktop versions of Office apps with premium features
  • Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive, SharePoint, Access & Publisher
  • Installation & setup of Microsoft 365
  • 1TB of cloud storage per user
  • Business-class email
  • Microsoft 365 Business Standard
    or upgrade to 365 Business Premium for £9.36 or Office 365 E3 for £16.50
  • Desktop versions of Office apps with premium features
  • Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive, SharePoint, Access & Publisher
  • Installation & setup of Microsoft 365
  • 1TB of cloud storage per user
  • Business-class email
  • Microsoft 365 Business Standard
    or upgrade to 365 Business Premium for £9.36 or Office 365 E3 for £16.50
  • Desktop versions of Office apps with premium features
  • Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive, SharePoint, Access & Publisher
  • Installation & setup of Microsoft 365
  • 1TB of cloud storage per user
  • Business-class email
  • Standard security

Office 365 advanced monitoring & management services

  • Track & trace AI monitoring & alerting
  • Location lockdown
  • Track & trace AI monitoring & alerting
  • Location lockdown
  • Email forwarding alerts
  • Password expiry notifications
  • Block external inbox rules
  • Monitor admin roles
  • Internal spoofing protection
  • Track & trace AI monitoring & alerting
  • Location lockdown
  • Email forwarding alerts
  • Password expiry notifications
  • Block external inbox rules
  • Monitor admin roles
  • Internal spoofing protection
  • Employee login track & trace
  • License reporting

365 cloud backup

  • Back up Outlook, OneDrive, SharePoint, Contacts, Calendars, Tasks, Groups & Teams (Microsoft 365)
  • Insights email business intelligence
  • Closes common Office 365 data protection gaps
  • Supports compliance efforts
  • Full backup included
  • Calendars, tasks, and attachments backup for both Microsoft 365 and Google Workspace
  • Insights email business intelligence
  • Closes common Office 365 data protection gaps
  • Supports compliance efforts
  • Full backup included
  • Calendars, tasks, and attachments backup for both Microsoft 365 and Google Workspace
  • Insights email business intelligence
  • Closes common Office 365 data protection gaps
  • Supports compliance efforts

Microsoft Teams phone system

  • Available as an add-on (£6.60)
  • Unlimited domestic calls to landline and mobile (£6.00)
  • Available as an add-on (£6.60)
  • Unlimited domestic calls to landline and mobile (£6.00)
  • Available as an add-on (£6.60)
  • Unlimited domestic calls to landline and mobile (£6.00)

Keeper Password Manager

  • Available as an add-on (£3.50)
  • Available as an add-on (£3.50)
  • Available as an add-on (£3.50)

Security awareness training

  • Not included
  • Automated cyber awareness training
  • Onboarding gap analysis testing
  • Training unique to your employees' security weaknesses
  • Building a culture of security with employee progress reporting
  • A GDPR & Cyber Essentials certification requirement
  • Add your own in-house training assessments
  • Automated cyber awareness training
  • Onboarding gap analysis testing
  • Training unique to your employees' security weaknesses
  • Building a culture of security with employee progress reporting
  • A GDPR & Cyber Essentials certification requirement
  • Add your own in-house training assessments

Everything you need to measure & reduce phishing vulnerability

  • Not included
  • Automated phishing simulations
  • Ready-made template library
  • Monitor user risk
  • In-depth reporting
  • Seasonal campaigns
  • Automated phishing simulations
  • Ready-made template library
  • Monitor user risk
  • In-depth reporting
  • Seasonal campaigns

Policy management – fit for compliance

  • Not included
  • Choose 6 essential prewritten IT polices from a centralised document library
  • Create your own policies
  • Policy version control
  • Automatic policy updates with eSign
  • Choose 6 essential prewritten IT polices from a centralised document library
  • Create your own policies
  • Policy version control
  • Automatic policy updates with eSign

Dark web monitoring

  • Not included
  • Detection of compromised data
  • Identify exposed data
  • Get notified when new breaches are found
  • Encourage secure email and password use
  • Detection of compromised data
  • Identify exposed data
  • Get notified when new breaches are found
  • Encourage secure email and password use

Appropriately supporting staff to ensure they make a positive contribution

  • Not included
  • Not included
  • Client success manager
  • Supportive and active campaigns to encourage participation
  • Direct employee contact

Cyber Essentials certification

  • Available from £1095 per year or £110.00 per month. Includes £25,000 cyber insurance cover
  • Available from £1095 per year or £110.00 per month. Includes £25,000 cyber insurance cover
  • Available from £1095 per year or £110.00 per month. Includes £25,000 cyber insurance cover

Email signature management

  • Not included
  • Centrally control the look and feel of email signatures
  • Maintain a consistent brand across business emails
  • Email compliance for GDPR
  • Creative departmental marketing
  • Centrally control the look and feel of email signatures
  • Maintain a consistent brand across business emails
  • Email compliance for GDPR
  • Creative departmental marketing

Egnyte file sharing and collaboration

  • Not included
  • Egnyte Cloud File Server (CFS)
  • Desktop & mobile apps
  • 100GB per user up to 10TB
  • File size up to 50GB
  • 1-click co-editing in Microsoft Office & Google Workspace
  • File and folder sharing
  • File versioning and upload links
  • File and folder templates
  • Video playback
  • Single-step approval workflow
  • Granular sub-folder permissions
  • File link expiry & password-protected links
  • Egnyte Snapshots available as an add-on (£5.00)
  • Egnyte Advanced File System (AFS)
  • Desktop & mobile apps
  • 100GB per user up to 10TB
  • File size up to 50GB
  • 1-click co-editing in Microsoft Office & Google Workspace
  • File and folder sharing
  • File versioning and upload links
  • File and folder templates
  • Video playback
  • Single-step approval workflow
  • Granular sub-folder permissions
  • File link expiry & password-protected links
  • Mobile form filling
  • Smart local file caching & public cloud file caching (PCC)
  • Egnyte Snapshots available as an add-on (£5.00)

Access governance

  • Two factor authentication app
  • Strong password policy enforcement
  • Two factor authentication app
  • Strong password policy enforcement
  • Global file access policies
  • Two factor authentication app
  • Strong password policy enforcement
  • Global file access policies
  • Mobile device control
  • Desktop device control

Discovery and classification

  • Not included
  • Trash retention
  • Sensitive content classification
  • Custom classification policies
  • OCR classification for text in images
  • Document type identification
  • Language country support

Lifecycle management

  • Not included
  • Trash retention
  • Trash retention

Data controls

  • Not included
  • Encryption in transit (SSL)
  • Encryption in rest
  • Encryption in transit (SSL)
  • Encryption in rest

Threat management

  • Not included
  • Not included
  • Not included

Privacy and compliance

  • Not included
  • Not included
  • Not included

Governed data sources

  • Not included
  • Not included
  • Not included

LAN Lab - 5 Day Laptop build and ship for new starters

  • Included
  • Included
  • Included

The Essentials

£49

Monthly per user

Get Essentials

The Premium

£69

Monthly per user

Get Premium
Most Popular

The Premium Plus

£85

Monthly per user

Get Premium Plus
Most Popular

Modern Workplace

£120

Monthly per user

Get Modern Workplace

The Regulator

£155

Monthly per user

Get Regulator

The Complete

£195

Monthly per user

Get Complete

The Essentials NFP

£37

Monthly per user

Get Essentials
Most Popular

The Premium NFP

£53

Monthly per user

Get Premium

Frequently asked questions.

No. The price you pay each month includes everything from initial onboarding, monthly license fees, account management & great IT support. All for one fixed price per user.
Yes you can. We will manage all your subscriptions such as Office 365 and Security applications.
Support is available by phone, through remote control and in person at your site.
You can call, email, or use our webchat service to contact the helpdesk.
We assign each client to a team of 5 IT support agents and an account manager. That way you’ll speak to the same IT support experts every time and enjoy excellent continuity.
No. We offer monthly, annual and bi-annual subscriptions which automatically renew at the end of their billing period unless otherwise instructed. Should you wish to cancel, you need to provide written notice at least 3 months prior to the renewal date.
Yes, you can. The longer the billing period, the better the price per month. But shorter billing periods offer more flexibility. A mixture of plans can help you achieve lower prices for low-turnover roles, and mean you’ll never have to overpay for licenses due to changes in workforce numbers in higher-turnover roles.
Downtime is minimal. As most services are cloud-based, user interruption is typically limited to 30 minutes per employee. Onboarding will be completed by one of our dedicated onboarding consultants, who will walk you through the process and inform you of what to expect at each step.
Yes, we can supply laptops, desktops, printers, firewalls, switches, and much more. We may also be able to find lower prices for the same quality hardware. In addition, we can arrange for the setup, including delivery and installation for starters, leavers, and upgrades for any hardware we supply.
IT Support can be complicated, it might be easier to speak to our experts who can explain and answer questions. Book your no obligation Teams meeting here and we’ll prepare the perfect proposal for your consideration.
Yes! We will complete a full site survey and if there’s something specialised that you need but we don’t support directly, we will recommend a trusted expert and work with them, making sure your needs are met and aiming to exceed expectations.