Managed IT Support in London and Surrey

Why choose LAN Support?

Flexible and Affordable

Secure the best value for your core personnel while also retaining flexibility for new hires, and unlock add-on plans for part time staff.

Find out more about us

Great Client Care

For over 25 years we’ve been praised for excellent client care. Support plans include a designated account manager and award-winning helpdesk team.

Got a question?

A Total IT Solution

Comprehensive service plans for all kinds of organisations, regardless of size or level of regulation.

See our plans

OUR PLANS

Market leading flexibility and value

We believe that technology should adapt to your way of working, not the other way around. That’s why all our plans are flexible, and there’s a plan to suit every kind of business. So whether you are in a strictly-regulated industry requiring advanced security and compliance solutions, or you aren’t and you’re just interested in value and keeping the team optimally productive, we have the perfect plan for your organisation.

Stephen Johnson, Founder & MD

View plans

The price you pay each month includes everything from initial onboarding, monthly license fees, account management & great IT support. All for one fixed price.

Yes you can. We will manage all your subscriptions such as Office 365 and Security applications.

Support is available by phone, through remote control and in person at your site.

You can call, email, or use our webchat service to contact the helpdesk.

We assign each client to a team of 5 IT support agents and an account manager. That way you’ll speak to the same IT support experts every time and enjoy excellent continuity.

No. We offer monthly, annual and bi-annual subscriptions which automatically renew at the end of their billing period unless otherwise instructed. Should you wish to cancel, you need to provide written notice at least 3 months prior to the renewal date.

Yes, you can. The longer the billing period, the better the price per month. But shorter billing periods offer more flexibility. A mixture of plans can help you achieve lower prices for low-turnover roles, and mean you’ll never have to overpay for licenses due to changes in workforce numbers in higher-turnover roles.

Downtime is minimal. As most services are cloud-based, user interruption is typically limited to 30 minutes per employee. Onboarding will be completed by one of our dedicated onboarding consultants, who will walk you through the process and inform you of what to expect at each step.

Yes, we can supply laptops, desktops, printers, firewalls, switches, and much more. We may also be able to find lower prices for the same quality hardware. In addition, we can arrange for the setup, including delivery and installation for starters, leavers, and upgrades for any hardware we supply.

IT Support can be complicated, it might be easier to speak to our experts who can explain and answer questions. Book your no obligation Teams meeting here and we’ll prepare the perfect proposal for your consideration.

Yes! We will complete a full site survey and if there’s something specialised that you need but we don’t support directly, we will recommend a trusted expert and work with them, making sure your needs are met and aiming to exceed expectations.

What're our clients saying?

Luan Malley

14:45 09 May 22

We cannot thank LAN enough for the support they provide to us at EDA.The helplines are always answered promptly. Its easy to raise a ticket for an enquiry or assisted help, and If required they can access you computer at quick speed and take over.All the staff are so friendly, helpful and what I find is the most important attribute is that they are so patient .They have supported us over 7 years and in that time have covered a wide spectrum of issues. They have recently migrated us from a server to the cloud with very little interruption to our daily working.Great Service

Calum Doherty

12:55 26 Apr 22

Having been a customer of LAN Support for a number of years we would gladly recommend their services. They are able to recommend and provide services suitable to our needs. The helpdesk team is top-notch and have always been friendly, efficient and knowledgeable to assist us in resolving any issues, big or small.

Michelle Brown

22:47 24 Apr 22

We have been a customer of Lan Support for a year now and have already recommended to several people. Fantastic support at all times. Recently Charles went above and beyond, helping us with a very complicated security questionnaire which was needed for an important new client. I was very grateful for their help and expertise as always. Nothing is too much trouble. Keep up the good work guys.

Nikki Waugh

16:05 22 Apr 22

I have had a really good relationship with LAN for the past 4 years and I would never hesitate to recommend them. Their support and helpdesk team members are very knowledgeable and always on hand for assistance. They provide good recommendations when needed and great support when projects arise. Really happy with how they have supported our business overall for the last few years.

James Smith

11:19 22 Apr 22

Very friendly and efficient IT Support and managed services. Highly recommended.

Anikó Papp

14:49 13 Aug 21

The best IT support service I have ever experienced.They are always very helpful and patient, and get back to you very quickly. Real professionals. Well done and thank you! ☺️????????

Beyond IT Support

Why choose LAN Support?

Flexible and Affordable

Great Client Care

A Total IT Solution

Market leading flexibility and value

Trusted by hundreds of SMEs in and around London

Have any questions about us

Pay-as-you-go IT helpdesk

What're our clients saying?

Do you have any questions? We’d love to hear from you