Why choose LAN Support?

Flexible Affordable

Flexible and Affordable

Secure the best value for your core personnel while also retaining flexibility for new hires, and unlock add-on plans for part time staff.
Find out more about us
Great Customer Care

Great Client Care

For over 25 years we’ve been praised for excellent client care. Support plans include a designated account manager and award-winning helpdesk team.
Got a question?
Total IT Solution

A Total IT Solution

Comprehensive service plans for all kinds of organisations, regardless of size or level of regulation.
See our plans
decorative background graphic decorative background graphic
IT Support user gap analysis
OUR PLANS

Market leading flexibility and value

We believe that technology should adapt to your way of working, not the other way around. That’s why all our plans are flexible, and there’s a plan to suit every kind of business. So whether you are in a strictly-regulated industry requiring advanced security and compliance solutions, or you aren’t and you’re just interested in value and keeping the team optimally productive, we have the perfect plan for your organisation.
Stephen Johnson, Founder & MD
View plans

Trusted by hundreds of SMEs in and around London

0

SMEs

0

Subscribers

0

Customer Satisfaction

Have any questions about us

Don't hesitate to contact us

The price you pay each month includes everything from initial onboarding, monthly license fees, account management & great IT support. All for one fixed price per user.
Yes you can. We will manage all your subscriptions such as Office 365 and Security applications.
Support is available by phone, through remote control and in person at your site.
You can call, email, or use our webchat service to contact the helpdesk.
We assign each client to a team of 5 IT support agents and an account manager. That way you’ll speak to the same IT support experts every time and enjoy excellent continuity.
No. We offer monthly, annual and bi-annual subscriptions which automatically renew at the end of their billing period unless otherwise instructed. Should you wish to cancel, you need to provide written notice at least 3 months prior to the renewal date.
Yes, you can. The longer the billing period, the better the price per month. But shorter billing periods offer more flexibility. A mixture of plans can help you achieve lower prices for low-turnover roles, and mean you’ll never have to overpay for licenses due to changes in workforce numbers in higher-turnover roles.
Downtime is minimal. As most services are cloud-based, user interruption is typically limited to 30 minutes per employee. Onboarding will be completed by one of our dedicated onboarding consultants, who will walk you through the process and inform you of what to expect at each step.
Yes, we can supply laptops, desktops, printers, firewalls, switches, and much more. We may also be able to find lower prices for the same quality hardware. In addition, we can arrange for the setup, including delivery and installation for starters, leavers, and upgrades for any hardware we supply.
IT Support can be complicated, it might be easier to speak to our experts who can explain and answer questions. Book your no obligation Teams meeting here and we’ll prepare the perfect proposal for your consideration.
Yes! We will complete a full site survey and if there’s something specialised that you need but we don’t support directly, we will recommend a trusted expert and work with them, making sure your needs are met and aiming to exceed expectations.
Decorative Graphic
Nate working on 2 monitors 2
Total cost control

Pay-as-you-go IT helpdesk

We like to keep things simple. It’s the same friendly, responsive, and capable support that all of our clients enjoy, but with no ongoing commitment, no minimum spend, and no expiry.
  • No minimum or maximum usage or expiry
  • Time consumption auto-recorded by the minute
  • Easy to use support ticket logging system
More information
Nate working on 2 monitors 2


What are our clients saying?

quote symbols
Danzo ArkansasDanzo Arkansas
09:14 13 May 24
Professional and quick service. Recommended!
Gary HenryGary Henry
10:04 24 Apr 24
I've worked with and have been supported by LAN Support for just over a year now, and they've been outstanding to work with. Fast response times, alongside a pro-active work ethic and culture, is exactly what we need and exactly what they deliver. Very easy to work with, and great communicators, which is essential to our support and business requirements.
Luan MalleyLuan Malley
14:45 09 May 22
We cannot thank LAN enough for the support they provide to us at EDA.The helplines are always answered promptly. Its easy to raise a ticket for an enquiry or assisted help, and If required they can access you computer at quick speed and take over.All the staff are so friendly, helpful and what I find is the most important attribute is that they are so patient .They have supported us over 7 years and in that time have covered a wide spectrum of issues. They have recently migrated us from a server to the cloud with very little interruption to our daily working.Great Service
Calum DohertyCalum Doherty
12:55 26 Apr 22
Having been a customer of LAN Support for a number of years we would gladly recommend their services. They are able to recommend and provide services suitable to our needs. The helpdesk team is top-notch and have always been friendly, efficient and knowledgeable to assist us in resolving any issues, big or small.
Michelle BrownMichelle Brown
22:47 24 Apr 22
We have been a customer of Lan Support for a year now and have already recommended to several people. Fantastic support at all times. Recently Charles went above and beyond, helping us with a very complicated security questionnaire which was needed for an important new client. I was very grateful for their help and expertise as always. Nothing is too much trouble. Keep up the good work guys.
Nikki WaughNikki Waugh
16:05 22 Apr 22
I have had a really good relationship with LAN for the past 4 years and I would never hesitate to recommend them. Their support and helpdesk team members are very knowledgeable and always on hand for assistance. They provide good recommendations when needed and great support when projects arise. Really happy with how they have supported our business overall for the last few years.
James SmithJames Smith
11:19 22 Apr 22
Very friendly and efficient IT Support and managed services. Highly recommended.
Anikó PappAnikó Papp
14:49 13 Aug 21
The best IT support service I have ever experienced.They are always very helpful and patient, and get back to you very quickly. Real professionals. Well done and thank you! ☺️????????
js_loader
Decorative Graphic Decorative Graphic

Do you have any questions? We’d love to hear from you

Contact Us
Starter Plans Advanced Plans Not for profit
See Our Plans
X