Precision Medicine

Users: 100+

Services: Onsite IT Manager, Remote Monitoring, IT Helpdesk, Cloud Backup,  

This client is a world leading liquid biopsy company, offering patent protected platforms, such as epitope-independent CTC harvesting technology and downstream investigation systems for cost effective, highly multiplexed analysis of nucleic acids and proteins.

They needed network management and desktop support. This included IT project management, network security, desktop security, onsite twice weekly support visits, and a remote helpdesk. 

We have migrated emails to their chosen hosted Exchange provider, implemented a Cloud backup solution and added security policies across the network. 

We provide and manage their network security devices (Firewall, etc), and have implemented a WAN incorporating offices in North America and Canada. We keep their server infrastructure up to date and ensure that downtime for the network is kept to a minimum whilst managing onsite, and cloud-based storage. This includes the Clinical Labs group, who require a system that is FDA 21CFR Part II compliant. We advise on data security issues such as GDPR compliance. 

We work with our client’s preferred suppliers to ensure that all systems are maintained and properly secured, including specialist darkroom equipment (Leica and Bioview) and remote access VPN solutions to allow remote working from approved devices.

The company has grown to over 100 users across the UK, USA and Canada with numbers still expected to rise. Moving forward, we will ensure the network continues to meet the requirements of the expanding user base, data retention policies are implemented and managed correctly for Clinical data, and network security is hardened beyond its current levels.

What our clients say

During our first consultation I felt confident and at ease that we were talking to the right people. As promised, your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you.

David Jones

I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to delivering them, you have set the benchmark in customer support.

Yanick Wilson

Migrating from our old IT support company to LAN Support was made quick and easy.  LAN’s dedication to customer service was simply brilliant, we cannot fault them!

John Wickens